Author Archives: Elite Hotelier

The Idiot’s Guide to Handling Negative Social Media Feedback – Hospitality Legends Edition!

Like most people in the pre-internet era, the yellow and black “Dummies” books, along with their competitor the “Idiots Guides”, adorned my bookshelf. From computer programming to fishing, these guides were the ‘go to’ information sources for anything you needed to learn. Whilst these books are still around covering a vast array of topics, I […]

The Reasonable, the Unreasonable and the Plain Stupid!

The Reasonable… The past two years have been an eye opener in many ways. Covid-19 was a destroyer and so much more. Let’s have a quick look back to when it all started and the pandemic that took hold of our lives, private and business alike… From the outset we were told what to do […]

Resumes, Recruitment and the Tedium of the Fundamentals!

About this time of year, every year, we seem to publish an article about resumes and recruitment. “New Year, New You” type articles abound with advice and instructions to get your resume noticed and in front of a recruiter, or what to say at an interview. An article in the Wall Street Journal last year […]

Is the Nightmare Coming to an End?

In the past few weeks, we have seen the slow movement of countries opening up for tourism in Asia, whilst Europe has been open since June and the hospitality industry has had some chance to recover from the various lockdowns. Recent announcements that airlines will start increasing flights internationally has also been encouraging and news […]

Opinion: The New Reality…

The flood gates are opening and if all goes well, we can expect a bumper 2022 for travel and tourism – well certainly when compared to 2020 and 2021. Following almost 2 years of lockdowns, quarantine restrictions and tourism shutdowns across the world, the question remains, was it worth the pain and suffering? There is […]

Climate Change & Sustainability Imperatives for the Hospitality Industry

In many past posts on our blog and in articles in the Quarterly, we have discussed, ad infinitum, the topics of sustainability and climate change in the hospitality industry. Whilst difficult to summarise these articles in a few words, it is clear we think that our industry’s approach to the issues is too passive and […]

I Want to Speak to the Manager!

On the internet nothing ever ends it seems, so a complaint letter written to a New York hotel dating back to a stay in 2004 came across my screen a couple of weeks ago. The apparently genuine letter was written by a disgruntled guest of the Hudson Hotel in New York. It hilariously details his […]

Opinion: Racism, Sexism – What’s Next?

In the past year or so, the red button issue of discrimination has seen frequent stories on TV talk shows, radio, social media and in the press. I have been “a foreigner” wherever I have lived for the past 40 or years and can honestly say, I have never felt discriminated against.  I have been […]