Category Food and Beverage

The Increasing Influence of Social Media and Review Websites…

In past posts on The Elite Hotelier we have discussed the importance of paying attention to reviews on social media and the major review websites. It is a well-trodden path and much written about subject and apparently everyone understands the increasing power of these sites and the importance to correctly manage the social media presence […]

What’s happened to restaurant service?

I hear, read and experience every excuse in the book why restaurant service has taken a turn for the worse, but do we really have to accept it? I don’t want to bad mouth and criticise innocent restaurant or hotel operators, but we seem to be going in a very wrong direction in the service industry. […]