Category Misc

The Restaurant and Hotel Guests from Hell!!

The internet loves a horror story. The pages of the Daily Mail are full of stories about our industry and the problems encountered on a seemingly hourly basis! Rude staff, foreign object in meals, woeful restaurant hygiene, bed bugs, why you should unpack your luggage in the bathroom (yes, really!) and many more… If you […]

Gender Equality – the time for female leadership has come, pushing cultural boundaries and traditions.

We are currently going through an important evolution in society where women are making the final push to be equals when it comes to education, health and workforce participation. The gender gap is still prevalent in many countries and societies (including the western world) and whilst industry leaders have given lip service to the idea […]

Chinese New Year 2018 – Year of the Dog.

The Chinese New Year period in 2018 runs from Friday February 16, 2018 (New Year’s Eve) The Chinese New Year, also known as the Lunar New Year or the Spring Festival, marks the first day of the New Year in the Chinese calendar. Traditional celebrations usually occur from Chinese New Year’s Eve, which falls on […]

There is a new wind blowing – perhaps a cold breeze of change?

It looks like a new era is fast approaching in the hotel industry and this has worrying implications for professional hoteliers, General Managers in particular… The purchase and acquisition of a number of medium sized international hotel companies by the industry megaliths over the past 18 months has resulted in an unprecedented consolidation in the […]

Imagine… A Day Without a Mobile Phone…

Modern convenience? evil necessity? cancer threat? explosive in our pocket? money maker? baby sitter? GPS? computer? TV? movie theatre? music machine? Or what? The mobile phone has become a part of our life, and for many, has taken on a life within their life. Imagine, a mobile phone free day once a year, a month […]

Hospitality Trends for 2018… what’s really going to happen!

  As the end of one year finishes and another new year begins, I eagerly wait for the avalanche of articles on the trends and predictions for the year ahead. I optimistically read each article with an open mind and absorb the wisdom of these writers and influencers, product pushers and visionaries, as they gaze […]

Gaining and Giving respect… in an industry that offer so many opportunities

I recently read an article that evaluated the job requirements for positions in various industries and to my surprise the hospitality industry is still considered to be in its infancy. Much has changed since the 70s and 80s when it was commonplace to move from a dishwasher to a General Manager and if you were […]

7 Ways Not to Handle Negative Social Media Feedback in the Hospitality Industry…

As if you needed reminding, social media in its various forms pervades the whole of our business and personal lives. The channels are seemingly endless – Facebook, Twitter, Instagram, Snapchat, LinkedIn, together with the many review style websites that directly address the hospitality business such as TripAdvisor, Zagat, Yelp, Dimmi, Zomato and many more… More […]