Category Service

5-star hotels in different parts of the world…
Following my recent journey through Europe and the Middle East I noticed the many different hotel standards that all claimed to be either 5-star or 4-star superior… For the trained or untrained eye, it was painful to see what so-called 5-star hotels have become over the years; something regular travellers have been rightly whinging about […]

Observations of an Independent Holiday Traveller…Part 2
Having finished my sojourn through Europe with various short or long stays and a good taste of the hospitality industry on the continent I was ready to start my tour through the Middle East beginning in Amman. I had always had a soft spot for Amman as it was instrumental in the direction my life […]

What’s happened to restaurant service?
I hear, read and experience every excuse in the book why restaurant service has taken a turn for the worse, but do we really have to accept it? I don’t want to bad mouth and criticise innocent restaurant or hotel operators, but we seem to be going in a very wrong direction in the service industry. […]