The internet loves a horror story. The pages of the Daily Mail are full of stories about our industry and the problems encountered on a seemingly hourly basis! Rude staff, foreign object in meals, woeful restaurant hygiene, bed bugs, why you should unpack your luggage in the bathroom (yes, really!) and many more… If you […]

We are currently going through an important evolution in society where women are making the final push to be equals when it comes to education, health and workforce participation. The gender gap is still prevalent in many countries and societies (including the western world) and whilst industry leaders have given lip service to the idea […]

From almonds to cherries to oatmeal, some foods encourage (or work against) a night of sweet dreams. Tossing and turning. Long, sleepless nights. They’re draining, frustrating and well, exhausting – physically and mentally – and they’re usually unnecessary… Experts say poor sleep can be counteracted by minor dietary tweaks, in fact what you put in […]

It’s said that the world is getting smaller and globalization is improving access for everyone to everything and everybody, opening up choices never before imagined. We now have a global work force and through improvements in technology and communications, a means of getting information about people, products and places like never before. So with all […]

The Chinese New Year period in 2018 runs from Friday February 16, 2018 (New Year’s Eve) The Chinese New Year, also known as the Lunar New Year or the Spring Festival, marks the first day of the New Year in the Chinese calendar. Traditional celebrations usually occur from Chinese New Year’s Eve, which falls on […]

It looks like a new era is fast approaching in the hotel industry and this has worrying implications for professional hoteliers, General Managers in particular… The purchase and acquisition of a number of medium sized international hotel companies by the industry megaliths over the past 18 months has resulted in an unprecedented consolidation in the […]

Modern convenience? evil necessity? cancer threat? explosive in our pocket? money maker? baby sitter? GPS? computer? TV? movie theatre? music machine? Or what? The mobile phone has become a part of our life, and for many, has taken on a life within their life. Imagine, a mobile phone free day once a year, a month […]

  As the end of one year finishes and another new year begins, I eagerly wait for the avalanche of articles on the trends and predictions for the year ahead. I optimistically read each article with an open mind and absorb the wisdom of these writers and influencers, product pushers and visionaries, as they gaze […]