Tag Archives: culture

Who’s in charge?
Having worked in all kinds of environments and cultures, I am constantly fascinated by the comments I see from guests about their hotel stay. Here are some odds and ends from the daily routine of a typical resort operation – unbelievably, they are all real comments! The weather: – “your brochure sells sunshine. […]

Future hotel trends…innovation or more marketing spin?
During the last quarter of the year we are inundated with predictions regarding the next & newest trends in hospitality for 2019. These predictions are always a good yarn and interesting to read, particularly if you keep them and see what really happened 12 months down the line… The usual suspects include the impact of […]

The Restaurant and Hotel Guests from Hell!!
The internet loves a horror story. The pages of the Daily Mail are full of stories about our industry and the problems encountered on a seemingly hourly basis! Rude staff, foreign object in meals, woeful restaurant hygiene, bed bugs, why you should unpack your luggage in the bathroom (yes, really!) and many more… If you […]
To the rescue or not…that is the question!
The current state of the hospitality industry is anything but glorious to say the least. Travel and tourism have come to a virtual standstill, except where local tourism keeps the home fires burning (and that is at a very low flame!). We can only hope that the year end and the beginning of the long […]