Tag Archives: culture

Who’s in charge?

  Having worked in all kinds of environments and cultures, I am constantly fascinated by the comments I see from guests about their hotel stay. Here are some odds and ends from the daily routine of a typical resort operation – unbelievably, they are all real comments!   The weather: – “your brochure sells sunshine. […]

Hotels made Famous by Celebrity Deaths…

  Given the nature of the hotel business it is only normal to expect that we might have the discomforting experience to occasionally come into contact with death… Deaths in hotels occur for a variety of reasons and largely go unnoticed, but once in a while a celebrity is involved, it hits the headlines and […]

Future hotel trends…innovation or more marketing spin?

During the last quarter of the year we are inundated with predictions regarding the next & newest trends in hospitality for 2019. These predictions are always a good yarn and interesting to read, particularly if you keep them and see what really happened 12 months down the line… The usual suspects include the impact of […]

The Restaurant and Hotel Guests from Hell!!

The internet loves a horror story. The pages of the Daily Mail are full of stories about our industry and the problems encountered on a seemingly hourly basis! Rude staff, foreign object in meals, woeful restaurant hygiene, bed bugs, why you should unpack your luggage in the bathroom (yes, really!) and many more… If you […]

Using Instagram in Hospitality – a bit of a No-Brainer!

Many people thought Mark Zuckerberg crazy for spending US$1 billion to buy Instagram back in 2012, but now it has established itself as a leading social media channel. According to Statista (statista.com) Instagram had more than 700 million active users as of April 2017 and was continuing to grow at a pace. Whilst originally skewed […]