Tag Archives: Hotel
The Time for Female Leadership has Come – Pushing Cultural Boundaries and Traditions
Industry leaders have given lip service to the idea of gender equality, but it seems things may actually be progressing…
Famous (or Infamous) Fictional Chefs…
The recent FX series “The Bear” has shone a bright light on the true-life aspects of restaurant and hospitality, rather than the fantasy of the glamourous industry that we often see portrayed in fiction or on shows like MasterChef. This got us thinking about who are the most famous, or perhaps infamous, chefs from TV, […]
The Future of the Hotel and the Automated Room…
I always like to look ahead and wonder what the industry I grew up in will be like in the future. So much has changed in the past 30 years and will continue to change over the next few decades because of the changing environment, employment, social, economic, and political developments that have so much […]
That Age Perception…
I recently came across some articles from 1987 which discussed the shrinking pool of people working, or willing to work, in the hospitality industry and why we did not tap into the pool of older workers who seemed willing to work but were frequently ignored. Fast forward 35 years and it seems nothing has changed. […]
The Illusion of Choice in International Hotels
Consolidation in the international hotel market has become widespread over the past 10 or 15 years. It would probably take an entire article to list all of the mergers and acquisitions from the recent past, but some of the major ones include: – Marriott – Starwood Accor – Fairmont/Raffles/Swissotel Accor – Mantra (Australia) Accor – […]
Details, Details, Details…
I think we have all fallen foul of the grammar police from time to time; I think we all occasionally forget seemingly incidental facts in our daily conversations; I think we all have bad hair days…but if you don’t get these things right when job hunting, you can probably forget that perfect job. Forget about […]
I Want to Speak to the Manager!
On the internet nothing ever ends it seems, so a complaint letter written to a New York hotel dating back to a stay in 2004 came across my screen a couple of weeks ago. The apparently genuine letter was written by a disgruntled guest of the Hudson Hotel in New York. It hilariously details his […]
The Elite Hotelier 
Get ready for the Big Reset…
Is there a positive from the years of Covid-19 that have ravaged the hotel industry – maybe not… Post Covid, there seems to be an acute staff shortage in hospitality reflected by the fact that that some restaurants are still unable to re-open, and many hotels have cut back on the services offered and standards […]