Tag Archives: Hotel

Who’s in charge?

  Having worked in all kinds of environments and cultures, I am constantly fascinated by the comments I see from guests about their hotel stay. Here are some odds and ends from the daily routine of a typical resort operation – unbelievably, they are all real comments!   The weather: – “your brochure sells sunshine. […]

Hotel Consolidation Continues Unabated – but who gains from the creation of a hospitality oligarchy?

It seems that the hotel industry consolidation which started several years, is likely to gather pace, despite the fact that takeover targets are becoming harder to find. It would probably take the entire article to list all of the mergers and acquisition from the past few years, but some of the major ones include: – […]

Passion versus Profit?

When coming back from a well-deserved holiday, have you ever asked yourself, what are the moments you remember and what are the moments you would rather forget? Let’s start with the memorable moments: A reasonably pleasant flight on Qantas.  Very little can go wrong with a self check-in these days – contact with humans is […]

Hotels made Famous by Celebrity Deaths…

  Given the nature of the hotel business it is only normal to expect that we might have the discomforting experience to occasionally come into contact with death… Deaths in hotels occur for a variety of reasons and largely go unnoticed, but once in a while a celebrity is involved, it hits the headlines and […]

Future hotel trends…innovation or more marketing spin?

During the last quarter of the year we are inundated with predictions regarding the next & newest trends in hospitality for 2019. These predictions are always a good yarn and interesting to read, particularly if you keep them and see what really happened 12 months down the line… The usual suspects include the impact of […]

Do Not Disturb!

A 2018 article in ‘Conde Nast Traveler’ suggested that due to events in the USA after the mass shooting in Las Vegas from a hotel room we will most likely see an end to DND signs in hotels as the hotels ensure they inspect rooms at least once in every 24 hours (https://www.cntraveler.com/story/why-hotel-do-not-disturb-signs-are-disappearing). Most hotels […]

10 Best Movies featuring the Hotel and Hospitality Industry…

We all love a good movie but watching one that involves hotels and hospitality adds that little bit more interest when you live and breathe it daily in your work life. Whether you are cringing in the corner from the unbelievable portrayal of life in hospitality or squirming in your seat since it is far […]

Fun Hotel Facts – part 2

Continuing list of Fun Hotel Facts… 17. Popular hotels in New Orleans put grease on balcony support poles during Mardi Gras so drunks can’t climb in… 18. One of the largest hotel suites in the world is located 22 stories under the surface in the Grand Canyon Caverns. One night for two people in this […]