Tag Archives: Hotel

Cringeworthy Menu Descriptions at a Restaurant Near You!!

If you are anything like me, you always look at restaurant menus with interest.  Is that the hospitality manager in me or just my stomach talking? Well, the truth is probably a little of both… It’s worse if I am on vacation, as the most important decision of the day is where to go for […]

New Life for Abandoned Hotels?

Continuing our series of articles about abandoned hotel and resorts (see our earlier posts – The Incongruous Idea of Abandoned Hotels… and Abandoned Hotels – Part 2, to follow are some hotels that were abandoned but now show signs of life, either as new attempts to get the properties up and running or re-purposed as […]

Are Opinions Worth Listening to?

Throughout my life I have been known to have an opinion about almost everything! I guess that’s the way I was brought up, to speak my mind, and I have done that even when my opinions have not been sought or when they can be construed as being somewhat controversial. In the oh so ‘politically […]

Who’s in charge?

  Having worked in all kinds of environments and cultures, I am constantly fascinated by the comments I see from guests about their hotel stay. Here are some odds and ends from the daily routine of a typical resort operation – unbelievably, they are all real comments!   The weather: – “your brochure sells sunshine. […]

Hotel Consolidation Continues Unabated – but who gains from the creation of a hospitality oligarchy?

It seems that the hotel industry consolidation which started several years, is likely to gather pace, despite the fact that takeover targets are becoming harder to find. It would probably take the entire article to list all of the mergers and acquisition from the past few years, but some of the major ones include: – […]

Passion versus Profit?

When coming back from a well-deserved holiday, have you ever asked yourself, what are the moments you remember and what are the moments you would rather forget? Let’s start with the memorable moments: A reasonably pleasant flight on Qantas.  Very little can go wrong with a self check-in these days – contact with humans is […]

Hotels made Famous by Celebrity Deaths…

  Given the nature of the hotel business it is only normal to expect that we might have the discomforting experience to occasionally come into contact with death… Deaths in hotels occur for a variety of reasons and largely go unnoticed, but once in a while a celebrity is involved, it hits the headlines and […]

Future hotel trends…innovation or more marketing spin?

During the last quarter of the year we are inundated with predictions regarding the next & newest trends in hospitality for 2019. These predictions are always a good yarn and interesting to read, particularly if you keep them and see what really happened 12 months down the line… The usual suspects include the impact of […]