Tag Archives: Management

Rebooting the Hospitality Industry…

Predictions are that post Covid-19, the hospitality industry will see a fast recovery as people yearn to connect and socialise after, potentially months and months, of enforced isolation. It is also said that this recovery will most likely come from the domestic tourist first, rather than the international jetsetter, as countries try to drive economic […]

Hotel Consolidation Continues Unabated – but who gains from the creation of a hospitality oligarchy?

It seems that the hotel industry consolidation which started several years, is likely to gather pace, despite the fact that takeover targets are becoming harder to find. It would probably take the entire article to list all of the mergers and acquisition from the past few years, but some of the major ones include: – […]

The Hotel Guest and the Soap…

For hoteliers, some stories are timeless. The story of the hotel guest, the soap and the room attendant is one of those enduring yarns. I’m not sure if it was ever true, but the fact that all of us who have worked in the industry can actually imagine it really happening is probably enough, so […]

There is a new wind blowing – perhaps a cold breeze of change?

It looks like a new era is fast approaching in the hotel industry and this has worrying implications for professional hoteliers, General Managers in particular… The purchase and acquisition of a number of medium sized international hotel companies by the industry megaliths over the past 18 months has resulted in an unprecedented consolidation in the […]

Gaining and Giving respect… in an industry that offer so many opportunities

I recently read an article that evaluated the job requirements for positions in various industries and to my surprise the hospitality industry is still considered to be in its infancy. Much has changed since the 70s and 80s when it was commonplace to move from a dishwasher to a General Manager and if you were […]

A day in the life of an expat General Manager or it’s lonely at the top…

The hospitality business of the 70’s and 80’s is, in many ways, unrecognisable from the environment we see today. Technology, increasing labour costs (and decreasing staffing levels), increased tourism and travel, and the rise of the hotel management behemoths, just to name a few, have all played their part in the re-shaping of our industry.   […]

The Bold and the Beautiful…. an ode to the Executive Housekeeper

For many years, female Executive Housekeepers were an integral part of a luxury hotel operation. Starting at the very beginning of the post war hotel industry and going back to the days when Juan Trippe pioneered 5 star hotels to accommodate his PAN AM passengers and a gutsy Texan by the name of Conrad Hilton […]

Gazing into the Crystal Ball… what’s in store for the hospitality industry in 2017

Each and every year between November and February I watch with interest to see the various reviews of the past year and predictions for the year ahead. Will the hospitality industry live to survive another year? What will be the next ‘big thing’ or destination? Will it be massive development for luxury resorts or the […]