Tag Archives: Management
The Hotel Guest and the Soap…
For hoteliers, some stories are timeless. The story of the hotel guest, the soap and the room attendant is one of those enduring yarns. I’m not sure if it was ever true, but the fact that all of us who have worked in the industry can actually imagine it really happening is probably enough, so […]
There is a new wind blowing – perhaps a cold breeze of change?
It looks like a new era is fast approaching in the hotel industry and this has worrying implications for professional hoteliers, General Managers in particular… The purchase and acquisition of a number of medium sized international hotel companies by the industry megaliths over the past 18 months has resulted in an unprecedented consolidation in the […]
Gaining and Giving respect… in an industry that offer so many opportunities
I recently read an article that evaluated the job requirements for positions in various industries and to my surprise the hospitality industry is still considered to be in its infancy. Much has changed since the 70s and 80s when it was commonplace to move from a dishwasher to a General Manager and if you were […]
A day in the life of an expat General Manager or it’s lonely at the top…
The hospitality business of the 70’s and 80’s is, in many ways, unrecognisable from the environment we see today. Technology, increasing labour costs (and decreasing staffing levels), increased tourism and travel, and the rise of the hotel management behemoths, just to name a few, have all played their part in the re-shaping of our industry. […]
Gazing into the Crystal Ball… what’s in store for the hospitality industry in 2017
Each and every year between November and February I watch with interest to see the various reviews of the past year and predictions for the year ahead. Will the hospitality industry live to survive another year? What will be the next ‘big thing’ or destination? Will it be massive development for luxury resorts or the […]
Hospitality Expat Extinction??
It seems we are approaching another cycle of expat extinction judging by the number of enquiries and job searches in recent weeks. There have been an unusually high number of expats looking for work from Macau with the government putting severe restrictions on the issuing of new work permits due to the difficult economic conditions […]
Pioneers of the Hotel Industry – Developments in the 60’s and 70’s…
Who were the post war pioneers of the international hotel industry? Those that made a significant impact on today’s hospitality industry, its standards and services… Staying in a 5 star hotel in the post war era and early 60s was a privilege for the few with the financial muscle and it was mostly for business. […]
The Elite Hotelier 
Rebooting the Hospitality Industry…
Predictions are that post Covid-19, the hospitality industry will see a fast recovery as people yearn to connect and socialise after, potentially months and months, of enforced isolation. It is also said that this recovery will most likely come from the domestic tourist first, rather than the international jetsetter, as countries try to drive economic […]