Tag Archives: restaurants

The (Re) – Emergence of the Takeaway…

It is widely acknowledged that the recent global pandemic has been deeply damaging to the hospitality industry, but out of that cauldron of despair there were a few positives. It brought out the creative streak in many independent hospitality professionals operating small or family businesses and perhaps showed a way forward for the wider hospitality […]

Dalgona Coffee – Just Why? …and other Bizarre Coffee Options.

There was a time when coffee was just coffee. Something to give you that small lift to get your day going in the morning. The all-important caffeine hit was the objective. If it tasted good that was great, but this paled into insignificance compared to the heart starting boost from that most seductive of drugs […]

Cringeworthy Menu Descriptions at a Restaurant Near You!!

If you are anything like me, you always look at restaurant menus with interest.  Is that the hospitality manager in me or just my stomach talking? Well, the truth is probably a little of both… It’s worse if I am on vacation, as the most important decision of the day is where to go for […]

Hipster Culture is Killing the Hospitality Industry!

According to the dictionary, a hipster is a usually ‘a person who is trendy, stylish, or progressive in an unconventional way; someone who is hip’. The hipster subculture is stereo-typically composed of young adults who reside in gentrified neighbourhoods and are broadly associated with indie lifestyles, non-mainstream fashion, hold pacifist and green views, are often […]

The Restaurant and Hotel Guests from Hell!!

The internet loves a horror story. The pages of the Daily Mail are full of stories about our industry and the problems encountered on a seemingly hourly basis! Rude staff, foreign object in meals, woeful restaurant hygiene, bed bugs, why you should unpack your luggage in the bathroom (yes, really!) and many more… If you […]

Hospitality Trends for 2018… what’s really going to happen!

  As the end of one year finishes and another new year begins, I eagerly wait for the avalanche of articles on the trends and predictions for the year ahead. I optimistically read each article with an open mind and absorb the wisdom of these writers and influencers, product pushers and visionaries, as they gaze […]

7 Ways Not to Handle Negative Social Media Feedback in the Hospitality Industry…

As if you needed reminding, social media in its various forms pervades the whole of our business and personal lives. The channels are seemingly endless – Facebook, Twitter, Instagram, Snapchat, LinkedIn, together with the many review style websites that directly address the hospitality business such as TripAdvisor, Zagat, Yelp, Dimmi, Zomato and many more… More […]

Using Instagram in Hospitality – a bit of a No-Brainer!

Many people thought Mark Zuckerberg crazy for spending US$1 billion to buy Instagram back in 2012, but now it has established itself as a leading social media channel. According to Statista (statista.com) Instagram had more than 700 million active users as of April 2017 and was continuing to grow at a pace. Whilst originally skewed […]