Tag Archives: service

Passion versus Profit?

When coming back from a well-deserved holiday, have you ever asked yourself, what are the moments you remember and what are the moments you would rather forget? Let’s start with the memorable moments: A reasonably pleasant flight on Qantas.  Very little can go wrong with a self check-in these days – contact with humans is […]

The Conde Nast Gold List: The Favourite Hotels of 2016…. where is yours?

I have just seen the recent ‘Gold List’ of favourite hotels for 2016 from ‘Conde Nast’ and to my amazement haven’t found a single hotel in the UAE, Bahrain, Qatar, Egypt or Saudi Arabia with a lone property mentioned in Oman. The question of course is what happened?  Where are all the Middle East hotels […]

5-star hotels in different parts of the world…

Following my recent journey through Europe and the Middle East I noticed the many different hotel standards that all claimed to be either 5-star or 4-star superior… For the trained or untrained eye, it was painful to see what so-called 5-star hotels have become over the years; something regular travellers have been rightly whinging about […]

Observations of an Independent Holiday Traveller…Part 1

Au contraire to many opinions, the independent traveller still exists! On a recent journey through Europe and further on to the Middle East I had several experiences that I would like to share – experiences that I found worth sharing for a number of reasons. To start, airports & tourist attractions… Airports and tourist attractions […]

What’s happened to restaurant service?

I hear, read and experience every excuse in the book why restaurant service has taken a turn for the worse, but do we really have to accept it? I don’t want to bad mouth and criticise innocent restaurant or hotel operators, but we seem to be going in a very wrong direction in the service industry. […]