Tag Archives: Standards

Is your recruitment process failing? How poor hiring practice stops you reaching top talent!

I have lost track of the number of employers who complain bitterly about the lack of quality candidates and the difficulty finding people to fill their vacant roles. “There are no good candidates out there” or “Candidates are so unreliable these days” or “We had a great candidate, but they withdrew at the last moment” […]

Passion versus Profit?

When coming back from a well-deserved holiday, have you ever asked yourself, what are the moments you remember and what are the moments you would rather forget? Let’s start with the memorable moments: A reasonably pleasant flight on Qantas.  Very little can go wrong with a self check-in these days – contact with humans is […]

There is a new wind blowing – perhaps a cold breeze of change?

It looks like a new era is fast approaching in the hotel industry and this has worrying implications for professional hoteliers, General Managers in particular… The purchase and acquisition of a number of medium sized international hotel companies by the industry megaliths over the past 18 months has resulted in an unprecedented consolidation in the […]

The Bold and the Beautiful…. an ode to the Executive Housekeeper

For many years, female Executive Housekeepers were an integral part of a luxury hotel operation. Starting at the very beginning of the post war hotel industry and going back to the days when Juan Trippe pioneered 5 star hotels to accommodate his PAN AM passengers and a gutsy Texan by the name of Conrad Hilton […]

Is poor etiquette killing your job chances? 

It is with passion that we, recruiters, read through resumes that come across our desk. This is especially true when seeking candidates for a very specific job which is proving difficult to fill and where quality candidates are as rare as a diamond without flaws. There are many ‘rough diamonds’ out there and available, but […]

5-star hotels in different parts of the world…

Following my recent journey through Europe and the Middle East I noticed the many different hotel standards that all claimed to be either 5-star or 4-star superior… For the trained or untrained eye, it was painful to see what so-called 5-star hotels have become over the years; something regular travellers have been rightly whinging about […]

Observations of an Independent Holiday Traveller…Part 1

Au contraire to many opinions, the independent traveller still exists! On a recent journey through Europe and further on to the Middle East I had several experiences that I would like to share – experiences that I found worth sharing for a number of reasons. To start, airports & tourist attractions… Airports and tourist attractions […]