Monthly Archives: November 2017

What You Need To Know Before Your Next Job Interview…

The job of a manager in the hospitality industry is never done. An increasing complex environment, the 24/7 nature of the work, the digital age driving the necessity for instant response or action, health & safety, budgets, staff counselling, endless administration, oh and I nearly forgot, guests…need I go on? Whether it’s the GM or […]

Gaining and Giving respect… in an industry that offer so many opportunities

I recently read an article that evaluated the job requirements for positions in various industries and to my surprise the hospitality industry is still considered to be in its infancy. Much has changed since the 70s and 80s when it was commonplace to move from a dishwasher to a General Manager and if you were […]

7 Ways Not to Handle Negative Social Media Feedback in the Hospitality Industry…

As if you needed reminding, social media in its various forms pervades the whole of our business and personal lives. The channels are seemingly endless – Facebook, Twitter, Instagram, Snapchat, LinkedIn, together with the many review style websites that directly address the hospitality business such as TripAdvisor, Zagat, Yelp, Dimmi, Zomato and many more… More […]