Throughout my life I have been known to have an opinion about almost everything! I guess that’s the way I was brought up, to speak my mind, and I have done that even when my opinions have not been sought or when they can be construed as being somewhat controversial. In the oh so ‘politically […]

The internet abounds with photos of hotel rooms, both good and bad, but the game changer most definitely has been Instagram. It seems that no weekend break or holiday of a lifetime is complete without a myriad of photos of your bed, bathroom or view from the balcony – all with an excess of hashtags […]

  Having worked in all kinds of environments and cultures, I am constantly fascinated by the comments I see from guests about their hotel stay. Here are some odds and ends from the daily routine of a typical resort operation – unbelievably, they are all real comments!   The weather: – “your brochure sells sunshine. […]

If you are about to update your resume/CV, now is the ideal time to remove and replace all the banal, cliched and mind-numbing expressions from this important document. Yes, with so much formality in a CV it can be hard to avoid all the dumb and meaningless phrases and expressions, but spare a thought for […]

According to the dictionary, a hipster is a usually ‘a person who is trendy, stylish, or progressive in an unconventional way; someone who is hip’. The hipster subculture is stereo-typically composed of young adults who reside in gentrified neighbourhoods and are broadly associated with indie lifestyles, non-mainstream fashion, hold pacifist and green views, are often […]

Sometimes one comes across candidate emails and resumes and you have to sit back, take a deep breath and wonder if they are part of the real world or live a fictitious life in a parallel universe. It is amazing to see how many people are living a life of ignorance or are completely out […]

It seems that the hotel industry consolidation which started several years, is likely to gather pace, despite the fact that takeover targets are becoming harder to find. It would probably take the entire article to list all of the mergers and acquisition from the past few years, but some of the major ones include: – […]

When coming back from a well-deserved holiday, have you ever asked yourself, what are the moments you remember and what are the moments you would rather forget? Let’s start with the memorable moments: A reasonably pleasant flight on Qantas.  Very little can go wrong with a self check-in these days – contact with humans is […]