For hoteliers the holiday season can be a contrasting period – some will be relaxing after the pre-Christmas craziness, whilst others are smack in the middle of one of their busiest periods of the year which will continue well into January. In other parts of the world it’s just another work day… Whichever is the […]

The job of a manager in the hospitality industry is never done. An increasing complex environment, the 24/7 nature of the work, the digital age driving the necessity for instant response or action, health & safety, budgets, staff counselling, endless administration, oh and I nearly forgot, guests…need I go on? Whether it’s the GM or […]

I recently read an article that evaluated the job requirements for positions in various industries and to my surprise the hospitality industry is still considered to be in its infancy. Much has changed since the 70s and 80s when it was commonplace to move from a dishwasher to a General Manager and if you were […]

As if you needed reminding, social media in its various forms pervades the whole of our business and personal lives. The channels are seemingly endless – Facebook, Twitter, Instagram, Snapchat, LinkedIn, together with the many review style websites that directly address the hospitality business such as TripAdvisor, Zagat, Yelp, Dimmi, Zomato and many more… More […]

In my quest to make our industry a better place and following some recent (and more frequently occurring) signs of inaccuracy in candidate resumes and applications, I have written an open letter, pleading for applicants to read and react…Potential employers might also take note for future reference! Dear Applicant Thank you so much for sending […]

    The hospitality business is well known for being a stressful industry, and keeping that happy smiling face even in adversity can be as simple as eating the right things. Here are some suggestions: 1. Fish like salmon are good sources of omega-3 fatty acids. Research shows that they may also help boost mood […]

Just in case there is one of these bottles hidden in the depths of your cellar somewhere, here are a few of the world’s most expensive bottles of wine … 1992 Screaming Eagle $ 80,000 At auction in ‘Napa Valley 2008’, a charity event, a lot of six magnums of Screaming Eagle were sold for […]

The hospitality business of the 70’s and 80’s is, in many ways, unrecognisable from the environment we see today. Technology, increasing labour costs (and decreasing staffing levels), increased tourism and travel, and the rise of the hotel management behemoths, just to name a few, have all played their part in the re-shaping of our industry.   […]