The hospitality business of the 70’s and 80’s is, in many ways, unrecognisable from the environment we see today. Technology, increasing labour costs (and decreasing staffing levels), increased tourism and travel, and the rise of the hotel management behemoths, just to name a few, have all played their part in the re-shaping of our industry.   […]

As a global hospitality recruiter, we have the pleasure to connect with people from all nationalities, backgrounds and cultures. This is largely a pleasurable experience, but occasionally we come across things and people that just make us scratch our heads with disbelief and sometimes amusement… Here are some extracts from actual candidate resumes & emails […]

Video job interviews were once the only ‘go to’ method for remote interviewing, where, for logistic or cost saving reasons, an employer would conduct all or part of the candidate screening process via systems such as Skype. Today video calling has become mainstream with a myriad of options available to everyone. Most people have access […]

Many people thought Mark Zuckerberg crazy for spending US$1 billion to buy Instagram back in 2012, but now it has established itself as a leading social media channel. According to Statista (statista.com) Instagram had more than 700 million active users as of April 2017 and was continuing to grow at a pace. Whilst originally skewed […]

Conducting selection interviews can be a time consuming and frustrating process and let’s face it, most managers both hate interviewing and generally are not very good at it as they don’t interview frequently enough to develop the necessary skills.I once read that interviewing will only give you the right candidate 14% of the time, so […]

Our recent article looking at abandoned hotels was widely read and following feedback that this was of interest to followers here are a few more for your reading pleasure…. Bokor Hill Station – Bokor Palace Hotel, Cambodia Bokor Hill Station was a Cambodian resort town built in the early 1920s by colonial French settlers, the […]

For many years, female Executive Housekeepers were an integral part of a luxury hotel operation. Starting at the very beginning of the post war hotel industry and going back to the days when Juan Trippe pioneered 5 star hotels to accommodate his PAN AM passengers and a gutsy Texan by the name of Conrad Hilton […]

Advances in technology have seen robots replacing humans in a variety of industries over the past 50 years – that is a fact. Just a quick look at the changes in the automotive business and you can see the enormous upheaval to whole industries and communities that these changes bring. … but surely we are […]