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The Idiot’s Guide to Handling Negative Social Media Feedback – Hospitality Legends Edition!
Like most people in the pre-internet era, the yellow and black “Dummies” books, along with their competitor the “Idiots Guides”, adorned my bookshelf. From computer programming to fishing, these guides were the ‘go to’ information sources for anything you needed to learn. Whilst these books are still around covering a vast array of topics, I […]
The Reasonable, the Unreasonable and the Plain Stupid!
The Reasonable… The past two years have been an eye opener in many ways. Covid-19 was a destroyer and so much more. Let’s have a quick look back to when it all started and the pandemic that took hold of our lives, private and business alike… From the outset we were told what to do […]
Is the Nightmare Coming to an End?
In the past few weeks, we have seen the slow movement of countries opening up for tourism in Asia, whilst Europe has been open since June and the hospitality industry has had some chance to recover from the various lockdowns. Recent announcements that airlines will start increasing flights internationally has also been encouraging and news […]
Opinion: The New Reality…
The flood gates are opening and if all goes well, we can expect a bumper 2022 for travel and tourism – well certainly when compared to 2020 and 2021. Following almost 2 years of lockdowns, quarantine restrictions and tourism shutdowns across the world, the question remains, was it worth the pain and suffering? There is […]
Opinion: Racism, Sexism – What’s Next?
In the past year or so, the red button issue of discrimination has seen frequent stories on TV talk shows, radio, social media and in the press. I have been “a foreigner” wherever I have lived for the past 40 or years and can honestly say, I have never felt discriminated against. I have been […]
Shocking! Scandalous! Stomach churning! – All headlines appearing at a hotel near you!!!
With the devastating impact of Covid 19 on the global hospitality industry, headlines like those above have been sadly missed in the past 12 months as more of the industry remains closed than open! However, with some light at the end of the tunnel, however dim, I’m sure it won’t be too long before our […]
Sustainability in The Hospitality Industry – Part 4
Being in the recruitment business we have been equally affected with the slowdown in hospitality business activity and understand the difficulties and financial suffering many people and companies are experiencing. At this difficult time, it is easy to forget the other important issues that will shape the future of our industry. Climate change and environmental […]
The Elite Hotelier 
Get ready for the Big Reset…
Is there a positive from the years of Covid-19 that have ravaged the hotel industry – maybe not… Post Covid, there seems to be an acute staff shortage in hospitality reflected by the fact that that some restaurants are still unable to re-open, and many hotels have cut back on the services offered and standards […]