Category Trivia

Where to find the World’s Best Coffee & what are the options?

Discussions about the “world’s best” this or that are by nature very divisive so when I start an article about where to find the world’s best cup of coffee, I know I am asking for trouble… Of course, many factors need to come together to create great coffee. You cannot have great coffee without great […]

Famous (or Infamous) Fictional Chefs…

The recent FX series “The Bear” has shone a bright light on the true-life aspects of restaurant and hospitality, rather than the fantasy of the glamourous industry that we often see portrayed in fiction or on shows like MasterChef. This got us thinking about who are the most famous, or perhaps infamous, chefs from TV, […]

The Future of the Hotel and the Automated Room…

I always like to look ahead and wonder what the industry I grew up in will be like in the future. So much has changed in the past 30 years and will continue to change over the next few decades because of the changing environment, employment, social, economic, and political developments that have so much […]

Weird Restaurants to Try…or Avoid!!

Great restaurants are hard to find… They require a terrific location, fabulous staff, incredible thought, planning and consistency, matched with a menu and concept that is enduring and where you can’t wait to go back. So, when all of those basic, but extraordinarily difficult things can’t be found or implemented, time to try something else. […]

2022 – The Year of the Tiger!

2022 – The Year of the Tiger! The Chinese New Year starting February 1, 2022 will bring in the Year of the tiger and a Water Tiger more specifically… Other Tiger Years are – 2010, 1998, 1986, 1974, 1962, 1950, and 1938. People born in the year of the Tiger are said to be brave, competitive, unpredictable, and confident. They are […]

The Idiot’s Guide to Handling Negative Social Media Feedback – Hospitality Legends Edition!

Like most people in the pre-internet era, the yellow and black “Dummies” books, along with their competitor the “Idiots Guides”, adorned my bookshelf. From computer programming to fishing, these guides were the ‘go to’ information sources for anything you needed to learn. Whilst these books are still around covering a vast array of topics, I […]

Climate Change & Sustainability Imperatives for the Hospitality Industry

In many past posts on our blog and in articles in the Quarterly, we have discussed, ad infinitum, the topics of sustainability and climate change in the hospitality industry. Whilst difficult to summarise these articles in a few words, it is clear we think that our industry’s approach to the issues is too passive and […]

I Want to Speak to the Manager!

On the internet nothing ever ends it seems, so a complaint letter written to a New York hotel dating back to a stay in 2004 came across my screen a couple of weeks ago. The apparently genuine letter was written by a disgruntled guest of the Hudson Hotel in New York. It hilariously details his […]