Tag Archives: hospitality

Who’s in charge?

  Having worked in all kinds of environments and cultures, I am constantly fascinated by the comments I see from guests about their hotel stay. Here are some odds and ends from the daily routine of a typical resort operation – unbelievably, they are all real comments!   The weather: – “your brochure sells sunshine. […]

“I’m Motivated!” and other Words and Phrases you Need to Banish from your Next CV!!!

If you are about to update your resume/CV, now is the ideal time to remove and replace all the banal, cliched and mind-numbing expressions from this important document. Yes, with so much formality in a CV it can be hard to avoid all the dumb and meaningless phrases and expressions, but spare a thought for […]

Hipster Culture is Killing the Hospitality Industry!

According to the dictionary, a hipster is a usually ‘a person who is trendy, stylish, or progressive in an unconventional way; someone who is hip’. The hipster subculture is stereo-typically composed of young adults who reside in gentrified neighbourhoods and are broadly associated with indie lifestyles, non-mainstream fashion, hold pacifist and green views, are often […]

Dreamtime (not a Movie) or a Real-Life Documentary…

Sometimes one comes across candidate emails and resumes and you have to sit back, take a deep breath and wonder if they are part of the real world or live a fictitious life in a parallel universe. It is amazing to see how many people are living a life of ignorance or are completely out […]

Passion versus Profit?

When coming back from a well-deserved holiday, have you ever asked yourself, what are the moments you remember and what are the moments you would rather forget? Let’s start with the memorable moments: A reasonably pleasant flight on Qantas.  Very little can go wrong with a self check-in these days – contact with humans is […]

Hotels made Famous by Celebrity Deaths…

  Given the nature of the hotel business it is only normal to expect that we might have the discomforting experience to occasionally come into contact with death… Deaths in hotels occur for a variety of reasons and largely go unnoticed, but once in a while a celebrity is involved, it hits the headlines and […]

Successful Telephone Interviewing – 101!

Telephone interviews are still very common when it is not easy or practical for a face to face interview for some reason.  They are very much the same as having a face to face interview but there are subtle differences that you need to be aware of to make a good impression. Some of these […]

Hospitality on Tracks…

Living in Australia one is always tempted “to do” the once in a lifetime train trip with the world’s longest train ride from Sydney to Perth or vice versa. 3 nights 4 days (65 hours) on a train crossing the continent and clocking up 4352 km. Well, it might not be everybody’s idea of a […]